If you are in a relatively small amount of debt but prefer to work with United Utilities rather than the trust fund then you may be able to join our 'Arrears Allowance Scheme'.
This scheme, which is managed by United Utilities, is there to support ongoing payment of water charges by matching a customer's commitment to their arrears. Its aim is to help people solve their water charge arrears and get back on track in making consistent, regular payments.
How this works is that customers accepted on the scheme make a guaranteed payment over 13 weeks and if all payments are successfully made then United Utilities contributes the exact same amount to the customer's arrears.
For example, if you pay us £3 a week for your current charges and £1 a week to pay off your arrears, you will have paid us £52 in 13 weeks. Because you have paid us £52 we will reduce your arrears by a further £52.
This scheme is not applicable to all customers, but is an offer to support those customers committed to making future payments. If you think you may qualify and want to be considered for the scheme then please call us on 0845 7462034. Alternatively, you can contact your local Citizens Advice Bureau or Debt Advisor, who will help you be considered for the scheme.
Arrears Allowance Application Form