Contact Details

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Water and wastewater enquiries & emergencies (24-hour)

including water supply problems, discoloured water, drains and sewers
Telephone: 0845 746 2200
Textphone: 0808 143 0295

Telephone: 0800 330 033
Textphone: 0808 143 0295
Or report a leak online

Telephone: 0871 687 0501

General electricity enquiries

Telephone: 0871 687 0501
(Lines open Monday to Friday 8.30am to 4.30pm)

Pollution Hotline

Telephone: 0800 015 1230

Billing enquiries

Domestic customer with a water meter

Telephone: 0845 746 2222
Textphone: 0808 143 1195

Telephone: 0845 746 1100
Textphone: 0808 143 1195

Telephone: 0845 746 2255

Tell us you are moving

Telephone: 0845 746 2233
Or complete our online form

Telephone : 0845 746 2211
Or pay online

Having difficulty paying your bill?

Telephone: 0845 746 2034

Check your balance or make a payment

Telephone : 0845 402 1366

Request a leaflet

Telephone: 0845 303 7711

Give a meter reading

Telephone: 0800 616 448
Or leave a meter reading online