At United Utilities, we're committed to meeting the extra needs of our customers.
We strive to improve the quality of our services in line with the Disability Discrimination Act and best practice.
We offer a range of services, free of charge, which are ideal for our customers who:
- are older
- have sight or hearing problems
- are disabled or have limited mobility
- have learning difficulties
- Haemo dialyse at home
- have serious illness
Some of the ways we can help you:
If you have problems with your sight and find your bill difficult to read, we can send it in a format that's easier for you, such as large print or braille, or you can nominate a friend or relative to receive your bills. We can also contact you personally, if we plan to shut off your water supply.
If you have problems with your hearing or you Haemo dialyse at home, we can contact you personally if we have to shut off your water supply in an emergency. Also, if you use a Textphone, you can call us free of charge on 0808 1431195.
There is some extra help for customers who are blind or partially sighted, or disabled with limited mobility. If the water is off for a long period and you're unable to collect water supplies in an emergency let us know - we can help.
We have a password scheme to help protect customers from bogus callers and for extra peace of mind. Simply let us know the password you want to use when you register for ExtraCare.
To register for ExtraCare:
- call us on 0845 746 1100 Texphone 0808 143 1195, or
- fill in the registration form and send it to us online, or
- print off the registration form and send it to us at:
United Utilities PO BOX 459 1050 Europa Boulevard Warrington WA55 1AJ
If you have a problem filling in the registration form we can help you - just give us a call - 0845 746 1100.
You can also find out about the services offered to our vulnerable customers regarding electricity supply in this document.